Juliet,
You may wish to contact State Library of New South
Wales (NSW), Public Libraries Group (PLEG) which is involved in the
cooperative development of performance indicators with public
libraries in NSW. Currently they are working on a new project
focussed on electronic service delivery. I have sent a copy of your
email to the coordinator of PLEG, Sue Parkinson.
([log in to unmask]).
Marion
Marion Bannister
Lecturer
Information Studies
Charles Sturt University
Locked Bag 675
Wagga Wagga NSW 2678
Australia
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