We are now taking bookings for the following workshop:

Positive approaches to negative performance
11 May, LAHQ, London


Dealing with negative performance presents a challenge to any manager. There
are a wide range of situations you may have to deal with - from spending
time coaching an individual who is under achieving through to dealing with
challenging or subversive behaviour and possibly dismissal.

Poor performance can have a detrimental affect on the morale and motivation
of other staff and can, if not checked, damage relationships with customers.
It costs money and creates anguish for everyone.

How will this event help you?

It will help you deal with the 'poor performer' and develop your
understanding of how to turn poor performance around, create a more
acceptable situation and will help you deal with more extreme cases. You
will also develop an individual action plan to take back to your
organisation. 

This practical and supportive day will focus on:

*	setting and implementing clear standards of performance

*	strategies and sanctions for improvement

*	acting effectively - different techniques to deal with difficult
behaviour

*	managing disciplinary action and the Law

Who will benefit from attending?

Senior library and information staff who are responsible for the work of
others. 

Workshop leader
John Hudson, Consultant, Hudson Rivers
John is experienced in the development and delivery of management and
commercial training and in a wide range of personnel practices and leads
Hudson Rivers' work in communication and interpersonal skills.
  
Programme
9.00	Registration and coffee
9.30	Welcome and introductions
		What would make today useful for us?
10.00	What is expected of me? 1: The employee. How the employee knows what
is expected of them
10.45	Coffee
11.00	What's expected of me? 2: The manager. Establishing a climate of
improvement, setting and managing standards of
		performance and anticipating and avoiding problems
12.00	Management action and the law
12.45	Lunch
1.45	Strategies and sanctions for correcting and improving individual
performance.
		Practical exercises and feedback including how to carry out
the disciplinary interview, together with techniques to deal with difficult
behaviour.
3.00	Tea
3.15	Putting it into practice.
		Case studies and practical work in small groups
4.15	Action planning session
		What do you need to do to build on today?
5.00	Close.

Places are limited to: 20

Fees

		LA Personal members £120 plus VAT (£21.00) £141.00 
		LA Institutional members £143 plus VAT (£25.00) £168.00
		Non members £168 plus VAT (£29.40) £197.40 
		LA Student/unwaged members £25 plus VAT (£4.37) £29.37

To provisionally book your place please call Professional Development on
0171 636 7543 ext. 288/9.



%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%