There is still time to book for this popular seminar of interest to team
leaders, library managers and senior library assistants. 21st July 9am -
1pm.
Venue: University of Sunderland, St. Peter's Campus, Prospect Building
Cost:
• Free of charge
• Lunch is not provided but can be purchased on the premises
Objectives:
• To provide an overview and understanding of service standards in academic
libraries
• To examine the advantages and disadvantages of service standards
• To examine realistic and achievable targets in all areas of services
• To examine resourcing issues to maintain high levels of service
• To examine auditing and reporting mechanisms
• To discuss how service standards can be achieved
• To examine areas of commonality and to share experiences between
participants
• To examine how service standards fit within the overall quality approach
Programme:
9.15 Registration and Coffee
9.30 Welcome and Introduction
Professor Andrew McDonald, Director, Information Services, University of
Sunderland
9.45 Service Standards
An overview and description of the Equinox project Zoe Clarke, Equinox
Project Coordinator, Cerlim, Manchester Metropolitan University
10.15 Case Studies
Detailed experiences of implementing service standards from:-
University of Northumbria
University of Sunderland
Can quality be achieved without service standards?
Durham University
11.15 Coffee
11.30 Introduction to Workshops
11.40 Workshops
Facilitators will help groups to examine a case study and identify
appropriate service standards and suggest monitoring and reporting
processes
12.30 Feedback
Ian Winkworth
Director, Information Services
University of Northumbria
12.55 Thanks and Close
Professor Andrew McDonald
For further information contact:
Janet Stafford,
Customer Services Manager,
Information Services
University of Sunderland
Chester Road Library,
Sunderland, SR1 3SD
Tel: 0191-5152903
Fax: 0191-5152904
Email: [log in to unmask]
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