To ensure no confusion can I point out in respect of the following
that the Senate of the University of Leeds has agreed a new
complaints procedure which was implemented in full for last
session (1998-9). An outline is published to all our students (p.96 of
the current edition of the Taught Students Handbook).
Date sent: Fri, 22 Oct 1999 12:25:31 +0100
Subject: Re: Charters and complaints
From: "Jane WOFFENDEN" <[log in to unmask]>
To: [log in to unmask]
Send reply to: [log in to unmask]
>
>
> Dear Paul & Liz
>
> I am also interested in how other institutions deal and support all staff
> who face complaints on a daily/weekly basis, as we have not mechanism in
> place at my University.
>
> But I am finding comfort in the fact that its not just my institution, its
> happening everywhere.
>
> 'The grass in never greener'.
>
> Jane Woffenden
> Music Administrator
> Bretton Hall
> College of the University of Leeds
>
Janet Jurica
Senior Assistant Registrar
Quality Management and Enhancement Unit
The University of Leeds
Leeds LS2 9JT
tel + 44(0)113 233 3625/258 6173
fax + 44(0)113 233 4198/258 6173
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