Dear Liz
This looks most useful. How much are you charging? Can it be 
photocopied? Do you have an electronic version? Our forthcoming 
course is online so all (almost!) our communications with students 
will be electronic.
All the best
Pamela

Re:
Date sent:      	Mon, 6 Sep 1999 10:24:00 +0100
Subject:        	Student Satisfaction Surveys
From:           	E J Kelly <[log in to unmask]>
To:             	"'access-vocational-guidance'" <[log in to unmask]>
Send reply to:  	[log in to unmask]

Many Apologies for Cross posting

****************************************************
STUDENT SATISFACTION SURVEYS - A +HOW TO+ GUIDE
*******************************************************************
NEW PUBLICATION FROM THE UNIVERSITY OF CENTRAL LANCASHIRE
*******************************************************************

The University of Central Lancashire has been carrying out
University-wide Student Satisfaction Surveys since 1993.

We have now packaged this expertise into:

STUDENT SATISFACTION SURVEYS - A +HOW TO+ GUIDE.

Presented in a user friendly A4 ringbinder, the stages of running a
student satisfaction survey are clearly identified.

The guide may be used by staff in Higher and Further Education in order
to carry out their own surveys. The following issues are covered:

Consultation Processes
Resourcing Issues
Questionnaire Development & Design
Coding Data
Piloting the Questionnaire
Administration of the Survey Data
Data Analysis Interpretation and Reporting of Results
Responding to Findings
Feedback to Students - Closing the Loop.

A number of examples from these stages are also included in the guide
eg. example questionnaires, publicity, reports etc.

The pack that you purchase will also include the reports of our most
recent surveys.

For further information please e-mail me on the following address:

Liz Kelly  e-mail - [log in to unmask]
(Dr) Pamela M Clayton
Research Fellow

University of Glasgow
Department of Adult and Continuing Education
59 Oakfield Avenue
Glasgow G12 8LW

Tel (work): 0141 330 5640
Tel (home): 0141 959 7699
Fax (work): 0141 330 3525 
Email (work): [log in to unmask]



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