The Association of Subscription Agents presents:
Agents, libraries and consortia - customer service and value for money
A one-day conference organised by the Association of Subscription Agents
for subscription agents, librarians and publishers
Thursday 23rd September 1999
Aimed at those with an interest in the future of libraries in an
increasingly web-driven environment, this conference will act as a forum
to bring together agents and their clients. The speakers will examine
how libraries and agents are responding to the challenge of increasing
demands for better services and added value and what impact consortia
are having in this area.
Libraries are under constant financial pressure and are looking to their
agents for higher levels of service, more automation and improved
electronic information services to help control costs and provide
greater value. The speakers will examine how libraries and agents are
responding to the challenge of increasing demand for better services and
added value and what impact consortia are having in this area.
Programme:
09.30 registration and coffee
10.00 welcome to conference - Peter Lawson, Chairman ASA
SESSION ONE: CUSTOMER SERVICE - chaired by Peter Lawson
10.15 measuring value for money in a service environment
Hazel Woodward, Cranfield University
10.45 new approaches to customer service
Ian Middleton, Ebsco UK
11.20 coffee
11.40 the need for service in an electronic environment
Roger Hazelgrove, Hoechst Marion Roussel
12.10 service level agreements
Colin Harrison, Everetts
12.30 discussion/summary of morning session - Peter Lawson
12.45 lunch
SESSION TWO: IMPACT OF PURCHASING CONSORTIA - chaired by Rollo Turner,
ASA
13.45 price versus service - can you achieve both?
David Ball, SUPC and Bournemouth University
14.15 agents, consortia and national site licensing
John Ackeroyd, South Bank University
14.45 consortium purchasing - the impact on agents
Yvonne Campfens, Swets and Zeitlinger
15.15 how can publishers help? Service from a publisher's perspective
Shelley Grimshaw, MCB
15.45 panel discussion
16.15 tea and close of conference
COST: £95.00 + VAT = £111.63
VENUE: The Royal Over-seas League, Park Place, St James's Street,
London SW1A 1LR
ORGANISERS: TFPL Ltd.
ENQUIRIES: Please see below
____________________________________________________________________
Sian Chalke, Events Executive - Professional Development Division
Email [log in to unmask] Web http://www.tfpl.com
TFPL Ltd
17-18 Britton Street, London EC1M 5TL
Tel +44 (0) 207 251 5522 Fax +44 (0) 207 490 4984
In USA: TFPL Inc., 55 Broad Street, #20c New York, NY10004
Tel +1 212 269 4666 Fax +1 212 269 2777
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