Dear Colleague,
TQM: An Integrated Approach
-- Implementing TQ through Japanese 5-S and ISO 9000
====================================================
ISBN 962-85264-3-X, 1998, 310 pages, hardcover
Samuel K.M. HO
Please visit:-
http://www.hkbu.edu.hk/~samho/tqm/index.htm
Quality is the key to competitive advantage in today's business environment.
The value of this book is in the author's rich experience outlined within
the boundaries of the contemporary quality theory which can easily convince
the reader of its applicability in the real world. Cutting through the
welter of theories surrounding this subject, TQM: An Integrated Approach
pulls together all the best quality practices to create a step-by-step TQMEX
Model for companies wanting to achieve TQM.
This book provides information to suit everyone's needs, including:
* TQM gurus' teaching -- Deming, Juran, Crosby, Ishikawa, Shingo & Kondo
* Total Quality Marketing & Purchasing
* Business Process Re-engineering
* Quality Circles and Problem Solving
* ISO 9000 and Quality Auditing
* Total Preventive Maintenance
* TQM & Business Excellence Awards
* Total Learning Organisation
Also including the world's first Audit Worksheet for 5-S Practice
(Structurise, Systematise, Sanitise, Standardise and Self-discipline), this
book is ideal for anyone wanting to understand the intricacies of TQM.
Clearly written, it is relevant to any organisation, large or small, in the
manufacturing, service or public sectors. Packed with 40 mini-cases,
numerous practical examples and clear diagrams, this book is also a useful
resource for both undergraduate and postgraduate students.
"Sam Ho's concept of producing an integrated approach to TQM is highly
commendable."
Dr. Henry R. Neave,
Founder of the British Deming Association.
"The TQMEX model explained in this book is an important proposal. I am
particularly pleased to see that 5-S is used as the first step towards TQM,
as it has been widely adopted amongst Japanese organisations."
Prof. Yoshio Kondo, Kyoto University, Japan,
1971 Japan Deming Prize Winner.
"Overall, I would highly recommended this resourceful and interesting book
to all those who want to improve their own managerial skills and make life
more enjoyable and meaningful."
Dr. Daniel Tse,
President, Hong Kong Baptist University.
AUTHOR:
Samuel K. M. HO, PhD(Mangt.), IQA, FHKAAST, Lead Auditor (ISO9000), EQA
Assessor is the Professor of Strategic and Quality Management of the
International Management Centres (UK) and is currently visiting at the Hong
Kong Baptist University Business School. At Luton University, he has been
the first UK professor in strategy & quality. He is now the Editor for
Managing Service Quality Journal, Chair for the International Conference on
ISO 9000 and TQM, and Director for the Hong Kong 5-S Campaign from the
Industrial Support Fund.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
TO: DR. SAM HO FAX: +852-2339 5585
"TQM: An Integrated Approach" Order Form
=======================================
Name:
Address:
Tel:
Fax:
Email:
I would like to order _____ copy(ies) of "TQM: An Integrated Approach"
I prefer the author to (please tick):
____ Sign
____ Sign & write a personal message
"Wish you an enjoyable and fruitful TQM journey"
Listed Price = UKP35
Special Price for order using this form = UKP28
[or HK$300 for orders made in Hong Kong]
(Please allow 1-2 months for surface mail;
for airmail, please add UKP10)
Please provide credit card details:
Card: Visa / MasterCard (please circle)
Card No.:
Card Holder's Name:
Expiry Date:
Amount Debited:
______________________________________
Authorised Signiture (must be provided)
and FAX a hard copy of this completed form to Dr. Sam Ho.
NOTE:
An official Receipt will be sent to you with the book.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|
