***Apologies for cross-posting***
Aiming for Peak Performance
COURSE DATES: 12.05.98 & 24.11.98
A one day workshop on performance measurement
INTRODUCTION:
Measuring the performance of both people and services is a key element
in today's management skills portfolio. For library and information
services, both large and small, techniques have progressed far beyond
the simple gathering of statistics. This one day intensive course gives
delegates the opportunity to consider the wider aspects of performance
measurement such as its role in planning and developing both services
and staff. But, perhaps more importantly, it also enables participants
to develop specific measures to suit their own service, their own
situation, and to share with others ideas that work and succeed so far
as the wider organisation is concerned.
COURSE OBJECTIVES:
to help participants understand different approaches to measuring
performance including the use of performance indicators, SERVQUAL and
benchmarking.
to identify the roles of performance measurement in planning and
management of library and information services.
to provide the opportunity to develop performance measures for a
specific service.
to exchange ideas and approaches.
COURSE LEADERS: Keith Bonson and Beryl Morris
PROGRAMME
09.15 Registration and coffee
09.30 Welcome and introductions
09.45 Performance measurement: its role in service development and
strategic
planning
Practical exercise in small groups
10.45 Coffee
11.00 What every manager needs to know
Developing performance indicators for your own library or information
service
12.45 Lunch
13.45 Benchmarking library and information services
What it means and how it can help
15.00 Tea
15.15 Delivering what we promise
Managing and motivating staff to achieve high performance
16.15 Action planning session
16.30 End of workshop
FEE
£245.00 + VAT (£287.88) includes buffet lunch and refreshments.
VENUE:
TFPL Training Suite
17-18 Britton Street
London EC1M 5NQ
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