<snip.
> I lost the battle with him, and I'm sure I've also lost the war - I can't
> see me getting anywhere with any attempts at patient education. So what do I
> do? Give in each time, suggest they find another doctor, remove them from
> the list, or simply stand my ground and tough it out next time?
>
> Offers please,
>
Yes really tough.
Tough it out.
Reinforcing patient expectations only leads to more demand.
Dr David J Plews
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