In article <001a01bdf4f1$983be640$6fecb094@server>, Dr Mark Trowell
<[log in to unmask]> writes
>Secondly I agree it's not triage. I say I am the _duty_ Dr when I ring
>back. The main knock on for the practice has not been mentioned by you.
>This is that the receptionists no longer try to persuade people not to try
>to be seen.
Our reception staff felt to some extent their job had been taken away
when we tried duty doctor "triage" as you describe.
> Not only does this reduce the agro,
No - it does not reduce the agro - it transfers it to the doctor ;-)
> i.e. no dragon skills
>required, but they save time arguing, so can answer next call, book in next
>patient, etc much more quickly. Our complaints from patient about getting
>to see a GP have fallen almost to zero.
We had to stop our system following a loud patient complaint.
Interested to hear more about whether yours continues to benefit - you
or the patients.
--
Katie
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