Roger Leary asked for a definition of Pendleton rules
Roger, I'm not a trainer myself (GP tutor) but as I recollect these rules
are used in video consultation analysis. David Pendleton is a psychologist
who worked with John Hasler when he was Regional Advisor in General
Practice to the old Oxford region. Co-authored several papers and books
variously with Tate, Schofield and Hasler.
In the context of the e-mail guidelines it means find something positive to
comment on before you criticise and make sure even criticism is positive
and constructive.
HTH
JB
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