>From the web site
"6. Will calls to NHS Direct be recorded?
Yes, all calls will be recorded and stored. This is standard practice
in the
vast majority of helpline services and indeed is no different from
procedures
that ambulance services already use for 999 calls. Information provided
to
NHS Direct Staff will be held in confidence and, like all patient
information
held by the NHS, will be used only for legitimate and justifiable
purposes."
Hmm. Legitimate and justifiable.
One might press for a little more detail on that one.
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