>From a stability perspective Windows is a heap of S***. My experience is that most of us will have to re-install windows from scratch. (I.e. reformatting the hard disk) at least once a year (much more often if you are inclined to run beta's, cover disks or evaluation copies from the net) as the quickest way of solving the sort of problem you've got.
My first steps with this sort of problem would be to: Do another backup, try running some fix utilities (I use Norton), search the knowledge base on the MS web site (painless and often helpful), update the video driver, talk to Gateways support desk ( a frustrating experience, but occasional worthwhile), re-install windows over the top of the existing installation (fairly painless from the CD and it will leave existing applications and settings. Unfortunately probably including whatever causing your problem) and final do a clean reinstall of windows and all applications on as newly formatted disk. (make sure you've got: a boot floppy including drivers for your CD drive - Test it !, a few backups of your data - remember things like templates, custom dictionaries etc, and make sure you have any activation keys you will need to re-install windows and applications)
Have Fun and it still might not work !!!
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Ewan Davis
AAH Meditel - Voice +44 (1) 527 579414 Fax +44(1)527 837287
Email [log in to unmask] also at [log in to unmask]
-----Original Message-----
From: Graham Balin [SMTP:[log in to unmask]]
Sent: Saturday, July 04, 1998 10:50 PM
To: [log in to unmask]
Subject: Techie question
Anyone out there who can tell me why my Gateway 266 64Mb keeps crashing
annoyingly with the error message "Kernel 32 caused a general protection
fault in module KRNL386.EXE at 0001:00007572"? Only way out is
CTRL-ALT-DEL. Even Nuts n Bolts Recover doesn't get over it.
Gateway say that Kernel 32 is to do with the video driver, but I've
replaced it with the latest one from STB Nitro and it still happens. Now
they say I should re-install Windows95 and see if it still happens. That
seems to me to be a recipe for either disaster, or a goodly waste of
valuable time and I doubt if it is going to help.
Can any of you erudite techies out there give your opinions (without
prejudice, of course?
TIA
Graham
'Good health is merely the slowest possible rate at
which one can die.'
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