The thorough way of tracking this down is a pain - but I have developed a
quicker way, which isn't without its dangers, but used intelligently is
fine. First, a health warning - failure to take a backup before doing this
is your own stupid fault! Be sure to back up the registry as well.
Firstly, are you using Winfax? The Winfax controller is a notorious cause of
this. Try shutting it with a right-click before shutdown and see if this
cures it.
If not, then close all applications, and then press Ctrl-Alt-Del to get the
task manager. Take careful note of what is running. You may be able to
identify some of them as being memory-resident parts of applications you
have. Anything starting NAV is probably a Norton Anti-Virus for instance.
Avoid anything called Explorer - killing this just causes the desktop to
reload more often than not, and Systray is the system tray which is very
unlikely to be the cause. The Winfax bits if you have them start with wfx.
Choose each of the ones you can identify as not being Windows files in turn.
Kill one, and then try a shutdown and see if it goes. If it does you have
found the culprit! If there is a lot of disk movement and then another stop,
try the Ctrl-Alt-Del again - you may find that nearly all have gone, in
which case you will be left with two or three prime candidates!
A succession of tries at this should soon reveal your problem - good luck!
-----Original Message-----
From: [log in to unmask]
[mailto:[log in to unmask]]On Behalf Of Joseph Gallagher
Sent: 23 June 1998 14:07
To: GP-UK
Subject: Shut Down
Could anybody help. Recenlty when I shut down my PC I only get as far
as "Please wait while your computer shuts down" but it does not proceed
beyond this. I did a "thorough scandisc " to look for problems but it
was ok. Any ideas?
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