Thanks for all the feedback.
Don't think I'll waste my time complaining to them about the fact it took
them 17 days after the renewal date to send me my car insurance certificate.
Perhaps I'll get a "friends and family" discount offered to me for their
phone number! It took numerous phone calls to leave a message twice, speak
to a real person twice, and to fax them twice. I eventually hung on the
phone line while they sent a fax of the certificate on another line. Two
days later I had a phone back as a result of one of the messages.
Will have to remember the lesson not to insure with them next year.
Glad I've not changed my medical indemnity insurance to them ( in spite of
the lower cost)
Gwen
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