Recently we experimentally had a Nynex cable line installed, intending to
use it as a dedicated modem line for a second system. It worked OK when
installed, and there was then a month or so gap when it was not needed, and
when we did come to try to use it again, it had been disconnected,
apparently for non- payment of some large amount unlikely to correspond to
the cost of a couple of test local calls to Demon and a quarter's standing
charge. It took a yonk to raise Customer Service, and multiple yonks (42
minutes) to connect to the fault line number they gave us. My impression is
that cable 'services' such as operator, customer service, &c, are not in the
same league as BT's, whatever the latter's faults and charges. Am I right?
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