In message <[log in to unmask]>, Adrian
Midgley <[log in to unmask]> writes
>[log in to unmask],Net writes:
>>Doesn't the Red Book say something like we should be paid all
>>claims made on the first day of the quarter?
>>Simply send the idiots a bill and ask for a cheque!
>
>I don't think they are idiots (it is a relatively good week<g>), but I
>do think that the reason for their troubles is that the administrative
>system they use is as antiquated as the software they use, and that
>both are doing a complicated job in a hurry where a simpler job done in
>no rush would be better.
>
>Much of NHS admin is like this of course, but in fact if you go into
>office culture in any field you tend to find people who like to be so
>busy they don't have time to concentrate on solving their problems or
>saving time by producing solutions instead of managing crises.
Can you blame them? Saving time = too many people not being busy =
redundancies..
There's something to be said for being a GP! ;->>>>>
>
>WHat you do with them once they are found is another matter, and a real
>management challenge - and one which the NHS has not really tackled
>fully yet.
Mary
Mary Hawking Kingsbury Court Surgery Church Street Dunstable LU5 4RS
tel:01582 663218 (surgery)fax:01582 476488 (surgery)
Member of British Healthcare Internet Association
Dunstable and Houghton Regis Locality Commisssioning Pilot
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