> Beaumaris Health Center <[log in to unmask]>
>wrote:
>> I think incoming calls should be answered within eg 6 rings - has anyone got
>> a system that works?
Then Major Risk wrote:
>6 rings is probably too long.
Our system failed in a big way yesterday - apparently mechanical error
rather than people error (or was that just what they said when I
exploded for the third time in one day?;-) )
One caller had to wait for over 20 rings before even switchboard
answered, then had to *argue* with switchboard - obviously didn't sound
convincing enough as a doctor, so couldn't get put through directly to
me - then the system cut off any calls over a certain length of time -
my initial thoughts were it was the HA trying to cut costs - result?....
as I said, somewhat grumpy KT, very grumpy callers, and the BT engineer
seemed grumpy too!
The difficulties are greater when in a health centre shared by several
practices - 8.30 in the morning is not a time to try to get through:-(
One of my partners was looking at *Amanda* - he said it was an
intelligent phone answering system ( do I believe him?)
Does anyone have any experience with Amanda? ;-)
KT
--
Katie Law
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