In message <[log in to unmask]>, Katie Law <katie@utu-
mno.demon.co.uk> writes
>In article <[log in to unmask]>, Mary Hawking
><[log in to unmask]> writes
>>some of my best receptionists have no mouse skills
>
>most of our reception/office staff are , well, how do I put it
>delicately... *elderly* but they have coped surprisingly well with
>computerisation and mice etc.
I was impressed, when we first installed EMIS in 1992 how rapidly our
staff mastered the computer. I don't think this *is* an age issue - the
one with the greatest problems was one of the younger receptionists!
;->>
Mastering a mouse seems to be a question of hand/eye co-ordination - and
not necessarily an age problem - although fewer older people spent their
youth playing arcade games.. ;-<
> You do have to allow for a slower ascent
>of the learning curve, and a defined path - i.e. they like precise
>instructions rather than the nebulous *just explore, or play * that
>presumably most of us would learn by.
Depends where we are and why we're learning. If my receptionists (and
partners!;->>) *don't* have a home computer, they will need protected
training time at work - and a decent training programme is definitely
more effective for basic skills than the "explore and play" approach..
I was identifying a training need - just because a practice is fully
computerised, it *doesn't* mean that everyone can use Windows!
Mary
>
>KT
>
Mary Hawking Kingsbury Court Surgery Church Street Dunstable LU5 4RS
tel:01582 663218 (surgery)fax:01582 476488 (surgery)
Member of British Healthcare Internet Association
Dunstable and Houghton Regis Locality Commisssioning Pilot
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|