Might it not be that the number of people available to deal with your
queries has gone up dramatically now that most IOS and Registration queries
are dealt with by the computers?
Trefor
Dr Trefor Roscoe
GP Beighton Health Centre
Queens Road, Sheffield
GP Tutor Informatics - N Trent
http://www.medical-legal.co.uk
> -----Original Message-----
> From: [log in to unmask]
> [mailto:[log in to unmask]]On Behalf Of Adrian Midgley
> Sent: 09 May 1998 16:33
> To: [log in to unmask]
> Subject: THe benefit of a personal service from the HA
>
>
> One of the by porducts of the IoS links dying horribly and taking
> registration links with it a few months ago has been the improved
> service we get from the HA on registrations and IoS fees.
>
> Instead of impenetrable error messages we get help and advice, and
> things sorted out.
> I even suspect that a few minimal inaccuracies - spellings etc - are
> being corrected instead of flung back for re-submission.
>
> The reduction in hassle is wonderful and the current generation of
> forms such a great improvement on the old ones that it is barely worth
> finishing programming the wordprocessor to print them.
>
> Well done by the patients not paper team, now how about a bit more
> seeing the woods, sparing the trees action...
>
>
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