Like so many things it will be difficult to count now. When you have a
potential of 150 GP's patients calling a service you don't want the stray
caller which takes up a few seconds.
Sending a leaflet is a possibility, but what is happening now is that most
people know about the service (assuming they can read a tabloid) and we are
free to give out the direct number. One of the recommendations of the
report was that this number should be promoted and advertised so that
everybody knew it. Much like the touted 888 service.
I agree with you that a direct number is best (call-divert), but when ADOC
only had six weeks to get up and running some decision had to made and it
was not totally unreasonable.
Douglas Soutter
http://www.users.globalnet.co.uk/~dsoutt
-----Original Message-----
From: Adrian Midgley <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: 07 May 1998 19:36
Subject: Re: ADOC - technology changes in telephones advised?
>[log in to unmask],Net writes:
>>The Coop would be flooded between 6pm
>>and 7pm and from 7.30am onwards if there was not an obvious change from
>>the
>>practice number.
>
>How many calls are made at those times?
>Anyone counted?
>
>What would happen if you reacted to each one by sending a leaflet
>reminding them of the opening times?
>
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