The critisism was that patients had to ring their own Surgery and then the
second number. Overall they were impressed by the telephone answering
service (Receptionists and Nurses) once the patients were through. We
freely give out the (local rate) number to our patients, but still use an
answering machine when we are closed. The Coop would be flooded between 6pm
and 7pm and from 7.30am onwards if there was not an obvious change from the
practice number.
Speaking personally I am delighted at no longer being disturbed during
breakfast with requests for repeat prescriptions, "is my ambulance ordered"
and the "if I get in early then they will see me before I go to work" type
of calls.
Interestingly we have only been members of ADOC for 6 months and when we
joined we stopped opening on a Saturday. If there is a request for a visit
between 7am and 11 am on a Saturday then we are called by the Nurses (this
is unique to a few of the peripheral practices). We used to average 7-8
Surgery consultations and 2 visits. We now get between 0 and 3 visits (on a
bad morning).
The local paper is so short of news that they will report anything they can
about ADOC. The rubbish they print now would even shame a Sun journalist.
Douglas Soutter
http://www.users.globalnet.co.uk/~dsoutt
-----Original Message-----
From: Adrian Midgley <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: 06 May 1998 17:53
Subject: ADOC - technology changes in telephones advised?
>Both GP and Pulse report the findings of the enquiry into ADOC in
>slight detail.
>One suggests that there was a recommendation to change the telephone
>technology used by the co-op, the other states the telephone systems
>were good.
>
>DO we have any information on what changes were suggested?
>
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