[log in to unmask],Net writes:
>This method results in more unnecessary calls reaching the co-op than
>using the answering machine.
What effect does it have on necessary calls?
What is the problem with the unnecessary calls? They are easily dealt
with.
WHereas a failure of an answerphone in a surgery can cause serious
problems - to the practice involved and to patients.
>We have used both systems. The direct transfer of calls doesn't give
>many users sufficient 'opportunity' to reconsider and hang up.
How long do they need? Set the delay appropriately.
And educate them if they do come through unnecessarily.
Why are they calling in the first place? Should the practice concerned
make an effort to advise people how to use the service?
Should it have an extra phone line so that callers can get through
before it closes?
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