On Wed, 6 May 1998 16:31:28 -0000, you wrote:
>So I think the appropriate solution is star diversion to Co-op
>answering system
>answering system gives message - " the surgery you called is closed, if
>it is an emergency wait a few seconds to be connected to an
>operator".... and then connects.
This method results in more unnecessary calls reaching the co-op than using the answering machine.
We have used both systems. The direct transfer of calls doesn't give many users sufficient 'opportunity' to reconsider and hang up.
Doug
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