last easter week-end, i took a call at our PCC demanding an immediate visit
for a chap who had driven home (not been driven either) for 4 hours from the
SW with improving chest pain and actually had to drive past the PCC. I asked
him to attend ASAP, only 5 mins drive by his wife away, he got angry and
dialled 999. Similarly took innumerable calls from people just back from
Easter hols in spain with mild diarrhoea going on for 3-7 days, not seen
anyone while out there, but wanting immediate treatment on return. One
actually admitted, without asking, that he was phoning from Arrivals!
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From: [log in to unmask] on behalf of Douglas Soutter
Sent: 21 April 1998 19:35
To: GP-UK
Subject: Public perception of an emergency
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A young girl of eighteen at the Primary Care Centre asked the =
Receptionist if she could phone her mum with a message. Was this to say =
she would be late home, had fallen ill or needed transport back. No.
=20
It was a much bigger emergency than that. Could we ask her mum to tape =
Brookside.
=20
What hope is there for the future of a free-at-point-of-use service?=20
=20
Douglas Soutter
http://www.users.globalnet.co.uk/~dsoutt
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<DIV><FONT color=3D#000000 size=3D2>A young girl of eighteen at the =
Primary Care=20
Centre asked the Receptionist if she could phone her mum with a =
message. =20
Was this to say she would be late home, had fallen ill or needed =
transport=20
back. No.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT><FONT =
size=3D2></FONT> </DIV>
<DIV><FONT size=3D2>It was a much bigger emergency than that. =
Could we ask=20
her mum to tape Brookside.</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>What hope is there for the future of =
a=20
free-at-point-of-use service?</FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT> </DIV>
<DIV><FONT color=3D#000000 size=3D2>Douglas Soutter</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2><A=20
href=3D"http://www.users.globalnet.co.uk/~dsoutt">http://www.users.global=
net.co.uk/~dsoutt</A></FONT></DIV></BODY></HTML>
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