On 18-Apr-98, Jel Coward wrote:
>Hi all
>Can I ask what level of support people get from their clinical system
>supplier?
>Do suppliers have a tiered level of response eg if your system goes down
>during morning surgery do you get a more rapid response?
>What would you define as an adequate level of response?
>I live in the world of the total electronic record and so need rapid
>help if the system falls over.
>I am aware of one supplier who when you call the helpline connects you
>through one of those horrible electronic systems and then advises you
>that if you have been holding for 3 minutes you should hang up and try
>later - no indication of when later, or whether even they mean
>today.....
>What should we demand with support fees with a few noughts after them?
Meditel iis currently very slow and not tiered. They really need to do
something about this, especially with practices taking on system 6000.
I find email to a specific person quite useful in the medium term.
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