Hi all
Can I ask what level of support people get from their clinical system
supplier?
Do suppliers have a tiered level of response eg if your system goes down
during morning surgery do you get a more rapid response?
What would you define as an adequate level of response?
I live in the world of the total electronic record and so need rapid
help if the system falls over.
I am aware of one supplier who when you call the helpline connects you
through one of those horrible electronic systems and then advises you
that if you have been holding for 3 minutes you should hang up and try
later - no indication of when later, or whether even they mean
today.....
What should we demand with support fees with a few noughts after them?
Cheers :)
--
Jelly Bean [log in to unmask]
When you get fed up surfing....
....go find some waves.
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