In article <[log in to unmask]>, Toby Lipman 7,
Collingwood Terrace, Jesmond, Newcastle upon Tyne. Tel 0191-2811060
(home), 0191-2869178 (surgery) <[log in to unmask]> writes
>under such conditions.
>>
>Yes, that's a problem. But we are supposed to have a complaints
>procedure and encourage patients to use it.
Snip
>
>So far she doesn't want to see me at all, and I think if she has lost
>trust in me then she should find another GP. However we are reluctant in
>general to remove patients from our list for any reason except violence
>or abuse.
>
It is about time the complaints procedure encompassed the right of a
doctor to complain about a patient - repeatedly we see the
malicious/illfounded complaint which results in us keeping our heads
down and hoping they don't want to do the full procedure with a meeting
etc
But - why cant we strike back with a complaints procedure against the
complainant and demand an explanation? - ok, we can kick em off the list
but wouldnt it be better to have a more civilised course of action that
might result in something a bit more constructive (and more satisfying
for the wrongly accused doc).
I learnt a good trick from my trainer - someone was v rude and verbally
agressive to me - also threatening me with MP and all the usual
bullsh*t.
My trainer sent a letter saying that we felt the relationship had broken
down and that it could only be repaired with a full and unreserved
written apology and that if he felt he was unable to do this then we
would assume he wanted to leave the list if we had not heard from him
within 2 weeks. So in 2 weeks - no apols - so, notes sent back to HA
BUT not kicked off - he signalled he wanted to leave by not writing the
letter. (Is that an accurate summary Steve?)
It's time to fight back. I would love to be the first doc to sue for a
malicious complaint.
Cheers :)
--
Jelly Bean [log in to unmask]
When you get fed up surfing....
....go find some waves.
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