tough on the pts.: if they didn't keep increasingly phoning OOH, then we would
not have had to resort to telephone advice and centre visits.
----------
From: [log in to unmask] on behalf of Roger Leary
Sent: 02 April 1998 17:51
To: GP UK
Subject: Deputising Services
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I'm a GP in the south west London/Surrey area using Healthcall, out of
Croydon base. We have noticed quite an upswing in the patient 'Grumble
Index' recently. I'm sure partly relating to the move to more 'phone advice
by both co-ops and Healthcall.
Does anyone reading this use Healthcall in the same area. Have you noticed
any change for the worse?
Roger Leary, Capelfield Surgery, Surrey
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