Message text written by INTERNET:[log in to unmask]
>This time delay did not seem to meet with her approval<
Why not? If you cannot answer that precisely you've no telephone
"contract". Remeber -
empathy BEFORE negotiation works better, and clear your mind and fix your
telephone goals
first. If you listen to a taped series of your calls (done it once from
Coop recording) you may be struck that the Dr often reflects and escalates
aggression through ambience, tone, rhythm and word choice. Equally we are
not androids BUT if you touch base on these issues with every call I bet
your visit rate plummets. (Humble apols. if this is coals to Newcastle)
Dave Young , Derby (Coop- triage- instigator- person- trainer- thingy : )
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