Bill's commented:
>Why feel bad? We have been contacted at the surgery during the afternoon
>for similar sorts of problems. Contact at 15.00 - told surgery at 15.45 so
>come down and be seen - DNA but 2 days later we get the casualty report
>saying attended there at 15.35 (and travelled 4 miles rather than 1).
> Mostly told to go away as not an emergency (usually too late to attend
>surgery then) but I find it frustrating when the SHO in cas arranges the
>paed admission - which he has to do because of the internal politics of a
>two site arrangement of services. Paed unit sees patient, diagnoses minor
>illness and immediately discharges in over 90% of cases. Another FCE and
>inappropriate behaviour pattern established. :-(
Interesting that, the refusal to come for immediate attention (in our case
to Co-op base) and off to AEU which is often further away and they have to
wait 2-3 hours! Are patients trying to tell us something that they don't
want immediate accessibility but would rather go further and wait longer for
an opinion from a doc who's just out of Med School? .........Ah but he wears
a white coat! .......Well that's all right then ;-)
Perhaps its the bustle and flurry, it's the hospital after all, and the
inevitable sucked air in through teeth, the comment (the GP ought to have
seen this one) and then the an'ibio'ics!
Result dissatisfaction, complaint, and, as above, the next time the patient
will go to AEU again for trivia. How should we stop this? Do we really want
to stop this? Do I really care?
Paul Attwood
GP Thanet
Med Manager EKDOC
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