I agree - I have developed an unshakeable poker face for just these
occasions
John
In article <[log in to unmask]>,
[log in to unmask] writes
>I ... disagree.
>A possible 'solution' to this kind of verbal tirade is just to sit
>there and say nothing. And I mean *nothing*. Give no
>feedback/cues/etc. After a while they tend to get bored and shut up.
>Then start the consultation all over again.
>
>Shouting and giving verbal abuse back will only make the situation
>worse.
>
>
>Dr David J Plews
>------------------------
--
John E. Powell
St Ann's Medical Centre
Effingham Street
Rotherham
S65 1BL
UK
01709-379283
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