Ten years ago - thank you for seeing me today.
Five years ago - thank you for seeing me this morning/afternoon
1988 - I want my Darren to see the doctor now and I don't care how many
people have to be put out and if you won't see me now then I demand an
immediate visit or I will complain to the newspapers or my MP my Darren may
have meningitis and if he dies then it will all be your fault and while I'm
here I would like to get my repeat prescriptions what do you mean you don't
have time it will only take you minute and I'm here anyway and by the way I
have had an annoying rash on my left big toe for months I'll just let you
see it and did you know we had to wait for one hour to see the doctor when
we called him out last week we nearly went to casualty because my Darren may
have had meningitis we have to wait so long for an emergency doctor nowadays
and when my husband had him out two weeks ago the doctor said that he would
have been better seeing his own doctor for a routine appointment the bloody
cheek how do you expect my husband to come during the week he only has one
day off a fortnight and he is not going to waste it going to see you he had
to go to the dentist last week but his mouth is still swollen so could you
give me some antibiotics no he hasn't got time to go back to the dentist I
know that antibiotics will make him better so give me some strong ones
because I know my rights ands you are just trying to save money by giving me
cheap ones all the time and what do you mean my Darren has a virus I would
never waste the doctors time unless he was really ill Darren put down the
doctors case at once if you don't give me antibiotics then I will complain
to the newspapers or my MP he may have meningitis you know and if he dies it
will all be your fault so if you don't give me antibiotics then I will just
have to call the emergency doctor out what do you mean it is you tonight you
never work at night and if you don't give him antibiotics then I will just
have to take Darren to casualty because Darren may have meningitis you know
and it will be all your fault if Darren dies......ad nauseam
-----Original Message-----
From: Paul Caldwell <[log in to unmask]>
To: GP-UK Bulletin Board <[log in to unmask]>
Date: 15 February 1998 15:24
Subject: service
>Friday 2.50 pm. Mother, not a frquent attender or problem family, rings
>reception "I've just noticed my 7 yr old has a fever, so I'm bringing him
>down" "we're full, but if you need to be seen, the doctor will fit you in
but
>you'll have to wait, meanwhile give him some PCM and bring him down at
3.30"-
>our standard reception instructions. 3.45 mother is nagging reception about
>the wait, child is happily playing with waiting room toys. 3.50 i see
child,
>well apart from a slight sore throat, no fever now but hadn't been given
any
>PCM either. Mum nto pleased that no ABs prescriibed and complains about
having
>to wait 20 mins to be seen, then asks for repeat of her microgynon (not due
>for 2 mths) which to pacify her I do with BP taken too. Meanwhile 4 pts
with
>appts waiting. Point out politely to her that within 1 hour of her having
>noticed any symptom, her child had been seen and advised and her given
>effectively a routine appt too, and other pts are waiting. She blows her
top,
>saying bloody cheek of me, going to complain, why do i pay for the NHS to
be
>treated like this etc. Advise her that if this service could be bettered by
>any other practice locally she was welcome to join it. Storms out.
>I work in an ABC1 area with some of the lowest SMRs in the UK.
>What sort of level of service should i give or be expected to give these
days?
>
>What do pts expect of us???
>
>
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