Simple...they expect everything.
My trainer once said "patients get the doctors they deserve"...a bit
simplistic perhaps but quite true often enough.
For your sake,and that of your colleagues, write the letter to the FHSA,
copy to them, right now, throwing them off your list. Explain your
reasons..not prepared to be verbally abused by ingrates who expect to be
treated preferentially to other patients etc. (If you can't sling people
off your list from a position of such moral authority, no-one ever can.
Sling them off, teaching the mother a lesson hopefully, and she might be a
bit better behaved with her next GP. If she had not been so abusive, the
"yellow card" may be sufficient.
However, do nothing and you have *lost the battle* (see other thread.)
Graham Balin, (Essex Man)
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> From: Paul Caldwell <[log in to unmask]>
> To: GP-UK Bulletin Board <[log in to unmask]>
> Subject: service
> Date: 14 February 1998 15:54
>
> Friday 2.50 pm. Mother, not a frquent attender or problem family, rings
> reception "I've just noticed my 7 yr old has a fever, so I'm bringing him
> down" "we're full, but if you need to be seen, the doctor will fit you in
but
> you'll have to wait, meanwhile give him some PCM and bring him down at
3.30"-
> our standard reception instructions. 3.45 mother is nagging reception
about
> the wait, child is happily playing with waiting room toys. 3.50 i see
child,
> well apart from a slight sore throat, no fever now but hadn't been given
any
> PCM either. Mum nto pleased that no ABs prescriibed and complains about
having
> to wait 20 mins to be seen, then asks for repeat of her microgynon (not
due
> for 2 mths) which to pacify her I do with BP taken too. Meanwhile 4 pts
with
> appts waiting. Point out politely to her that within 1 hour of her having
> noticed any symptom, her child had been seen and advised and her given
> effectively a routine appt too, and other pts are waiting. She blows her
top,
> saying bloody cheek of me, going to complain, why do i pay for the NHS to
be
> treated like this etc. Advise her that if this service could be bettered
by
> any other practice locally she was welcome to join it. Storms out.
> I work in an ABC1 area with some of the lowest SMRs in the UK.
> What sort of level of service should i give or be expected to give these
days?
>
> What do pts expect of us???
>
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