Lynn said:
>Our feedback suggests that co-ops and dep services nationwide received
>5 calls per member-GP per day over the three busy days. Therefore the
>c500-GP schemes like Devon (Midge) and NYED (Paul Caldwell) were
>dealing with about 2,500 calls a day and about 8,500 over the whole
>Christmas period. Trefor's figures for Sheffield would fit that
>pattern.
Fits in with ours in East Kent with 112 GPs and approx 550 per day on
25th/26th and 28th but it went silly on 27th when we took 1100 calls. System
creaked but held! Compliments to all the workers.
>Quite a few schemes were saturated on Monday and would undoubtedly
>have taken more calls had callers not encountered jammed lines and
>given up or gone off to join 5hr queues at A&E.
Yep had feedback from AEU that they were jammed and it had to be _our_
fault, we weren't working hard enough!!! GP don't you love it!
((((
>
>The answer has to be in educating patients to self-manage
>self-manageable problems. Goodness knows how you all achieve that,
>the answer may yet lie in charging them a fee.
Couldn't agree more. System will have to break and be shown to have broken before action like that will have to be taken.
>Happy New Year
My best wishes to you all too.
Paul Attwood
Med Director EKDOC www.ekdoc.com/
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|