The North Yorkshire Emergency Doctors COOP took 1500 calls between 0800 and
1200 (midday) alone on monday 28th. The system just about coped.
-----Original Message-----
From: Adrian Midgley <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: 29 December 1998 23:34
Subject: Re: OOH Xmas moans
>Our local co-op survived, but several of us were aware of the system going
>to the edge of its envelope.
>One definite bottleneck was data entry for effectively two Treatment
Centres
>through one PC.
>
>A modest upgrade would help, like moving from dotmatrix to laser, but
>putting in a second machine would do more.
>
>Other system changes including things as simple as actively distributing
the
>patient notes rather than stacking them to be collected would inject some
>slack.
>
>Review will go on, and perhaps some info will be gathered from the New Year
>period.
>
>
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