I suggest she should send the Chief Exec of whatever train operator it was a
bill for £20 made up of £10 for failing to provide an enhanced or even
adequate service for her extra £10 and £10 for personal distress at the
disgusting and inhumane state of the stock. Get her to copy it to Watchdog
and wait for the humble pie to arrive.
-----Original Message-----
From: [log in to unmask]
[mailto:[log in to unmask]]On Behalf Of [log in to unmask]
Sent: 23 December 1998 10:40
To: [log in to unmask]
Subject: Christmas spirit on the railways
My mother-in-law was this week, somewhat embarrassedly and apologetically,
charged a UKP10 'surcharge for Xmas week' on a return rail ticket, normally
#30, from Hereford to Slough. In a long life I've never heard before of an
Xmas
week surcharge, is it just that I'm out of touch?
(She was further outraged that the train was dirty and uncleaned, the WC
stank,
and so on. Also it was 35 minutes late, but that admittedly may have been
due
to fog. She proposes to write to Mr Prescott that this is no way to tempt
people to use public transport instead of their own cars.)
Senior Lurker
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