> Date: Tue, 10 Feb 98 20:39:53 UT
> Subject: RE: Lost the Battle - Bomb the B*rstards
> From: "Paul Caldwell" <[log in to unmask]>
> To: [log in to unmask]
> Reply-to: [log in to unmask]
> Similar story on friday. NH insisted on an "immediate visit or as matron I'll
> take it up with the authorities" for an elderly lady who had just passed a
> tiny clot once PV. No, they didn't have any sterile gloves or examination kit,
> I should bring them myself. Refused to bring her to surgery "we don't have a
> car or insured to transport pts" "what do you do if someone needs to get the 1
> mile to the physio pool?" "we get an ambulance". Saw her within 30 mins
> feeling v sorry for the old duck who i know well. Nothing to find but
> routinely referred anyway. "No, says matron, you ought to know that this
> referral must be urgent as this could be Ca uterus. I know a lot about my pts
> and these things". "that's interesting, says I, she had a hysterectomy+BSO 40
> years ago. By the way do you not think this did not need an urgent visit let
> along an immediate one?" "look, you're paid to deliver a service to these
> elderly pts. so when we request a visit, you do it ASAP ok? understood?"
> Doctor walked out.
> Should I complain and who too? would it do any good?
>
Yes you can complain.
HAs have a statutory duty to ensure that NHs are run properly and
effeciently.
'Phone your HA and find out who to write to there.
Dr David J Plews
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