At 09:54 AM 10/13/97 GMT, David Whitehurst wrote:
..................
>Seems to work
>perfectly well with Acrobat version 3 but not with the earlier
>versions. We have had problems with certain people accessing
>the IDEAL service with version 2 of the reader. The moral seems to be
>keep your reader up-to-date but it is a little worrying that these
>problems can occur.
.................
It seems to me that this points up a real problem that commercial publishers
of e-journals are going to have to think about. In a real commercial world
you have to accept your customers where they are, not where you'd like them
to be. There will always be a range, amongst users, of hardware and
software, some having the latest versions, others (being at a different
point in their purchasing cycle) having outdated ones. This will be
particularly true of the private individual, as opppsed to institutional,
customer. I think publishers are making the mistake of being pulled by
their techies -- who (with honourable exceptions) find it difficult to think
themselves into the mindset of non-techies. Any comments from Academic
press -- or other commercial e-publishers?
Fytton Rowland.
***********************************************************************
Fytton Rowland, Lecturer, and Programme Tutor for
Information and Publishing Studies,
Department of Information and Library Studies,
Loughborough University, Loughborough, Leics LE11 3TU, UK.
Phone (direct line) +44 (0) 1509 223039 Fax +44 (0) 1509 223053
E-mail [log in to unmask]
http://info.lboro.ac.uk/departments/ls/staff/frowland.html
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