>and would recommend a complaint to the practice manager or the partner who
>was "nice". This can then act as a focus for addressing those concerns
Does always work though :( I complained about the recent service my daughter
had received. The practice just fobbed me off.
Then lo and behold, the same practice manager rang me: re a IT problem she
had. I offered to visit her to sort it in March....She wasn't right
impressed :)
It works both ways....
~ In Hoc Signo, Vinces ~
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