Mary Hawking wrote:
>
> Could we broaden this a bit? I'm convinced that there is a serious - and
> increasing - problem in general practice IT. Personal experience at the
> end...
One big problem in GP is that many of us have a fair staff turnover over
the years. A new software package arrives, the practice manager and one
member of staff train on it, within two years both may be elsewhere, and
the new members of staff are making do as best they can. (This hasn't
happened in our practice, but I know of many where it has!)
The cost of continually keeping everyone up to date is phenomenal - and
that's assuming that they retain it all.
I am convinced that the way forward is to have software which has a
standard interface, is easy to use straight off, has appropriate help
(including "bubble help" on buttons), and a manual written in such a way
as to encourage learning and answer any general questions. This is
actuallt the way I learn most software packages - if I had gone on
training courses for each of the software packages I have, I would be
bankrupt!
Laurie Miles
GP, St Helens
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