Sam
I wasn't getting at you. I'm just concerned that GP-UK is not the place
to raise these sort of issues under the glare of press and competitors.
I know it wasn't you who posted to GP-UK.
I enjoy being on this list, but by being here I make it more likely that
the list will be used for Meditel bashing. There's less sport in bashing
other suppliers we lurk but don't contribute. I don't want to be driven
off.
As you will see from my post which crossed with this I have no concerns
about your posting to the BB which is a closed group of Meditel
customers.
My comments were more general spurred by your issues and I'm sorry that
they were interpreted as an attack on you this was my fault and I'll be
more careful in future.
In article <[log in to unmask]>, Sam Macfie
<[log in to unmask]> writes
>On Tue, 09 Jul 1996 17:05:54 GMT, you wrote:
>
>>On Sun, 7 Jul 1996 18:11:32 -0400, you wrote:
>>
>>> Please withdraw you offensive remarks. This forum is not for all GP's. It
>
>>We are, of course, entitled to disagree with what he or anyone else
>>says, but I don't think it should get this angry. We are all entitled
>>(hopefully) to our own opinions. Free speech and all that!?
>>
>>On the particular point which started this thread, I'm with Ewan on
>>this one. There is nothing more frustrating (from a supplier's point
>>of view) than a customer threatening to go public in an attempt to
>>blackmail the supplier into action, especially when action is already
>>being taken. I'm not saying this is what happened in ths particular
>>case,
>
>I can't let this remark go without comment:
>No you are right, it did not happen in this particular case. There is
>nothing more frustrating for a customer apparently seeing a major
>problem not being tackled. In such circumstances it seems reasonable
>to contact those who can provide assistance and hopefully reassurance
>which had not been forthcoming. There had certainly been no attempt to
>"blackmail" anyone on our behalf and no attempt to go public. I aired
>our very worrying problems to a number of Meditel staff, our computer
>facilitator as well as the AMUG BB and later I provided a response in
>this forum which was factual, indicating the problems we are having
>and I also noted that Meditel were looking at a number of options.
>
>The main problem in this saga has been poor communication. We now
>understand that Meditel were beavering away from the moment we
>informed them of our problem. However this was not conveyed to us for
>some weeks, depite regular contact with the company, during which our
>anxiety increased to the point that we felt that we had to seek help
>and advice anywhere possible. Those sources were Meditel, our computer
>facilitator and the BB: No newspapers, magazines and deliberately
>nothing on GPUK - until I provided a response to a question about the
>problems we had when, as I said above, I also said that Meditel were
>working on a solution. My practices' duties are to our patients staff
>and ourselves and without a computer system, on which we rely so
>heavily we could not provide the service we do and many of our staff
>would be redundant. I had thought that that Meditel had taken on board
>our anxieties having received an apology from them so am a little
>surprised to read recent contributions.
>
>I feel that the matter should be laid to rest now. So perhaps I might
>conclude with a summary: Our practice had a computer problem with very
>serious ramifications. We informed our suppliers who took it on board
>but did not communicate this to us. We became increasingly anxious and
>looked elsewhere for advice and help and to inform users about the
>potential difficulty (that is NOT blackmail) via the BB. We had an
>apology from the company - more than one in fact. Solutions were
>proposed and discussed and one is about to be implemeted. Anxiety has
>been replaced by disappointment at the critisism that has been
>directed our way by our suppliers.
>
>Please note I am not a Meditel basher. Overall we have been as happy
>with Meditel's System 5, which has served our large practice well, as
>anyone can be with their GP computer system . I hope for a successful
>outcome to our problem and I was looking forward to reporting it.
>
>------------------------------
>Dr Sam Macfie, Haxby, York, UK
>------------------------------
Ewan Davis
[log in to unmask] - Bromsgrove, UK
Managing Director AAH Meditel Ltd - Supplier of EMR Systems.
[log in to unmask] Voice +44 (0)1527 579414 Fax +44 (0)1527
837287
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