At 18:11 05/10/1996 EDT, Alan Cooper wrote:
>I make no appologies for repeating these figure from the Leciester Royal
>Infirmary which I have posted before - I think they are very impressive. Is
>there anyone on this list who is served by LRI and could comment from their
>perspective?
>
>(Best viewed in a fixed font and wide screen)
> Before After
>Neurology Clinic
> Arrival-to-Departure 12 weeks 5 hours
> This includes upto 12 tests, analysis, diagnosis, informing patient and
>counselling
> Other performance figs:
> All tests on 1 day 0% 100%
> Notes available 93% 100%
> Seen within 30 mins. 50% 100%
> GP's report next day 0% 100%
>
>Hearing Aid
> Referal to fitting of hearing aid 1 year 4 weeks
>
>ENT
> Admission-surgery-depart 42 hours 21 hours
>
>Referals
> GP Referal Letter to Appointment 14 days 2 days
>
>Diagnosis
> Arrival-test-diagnosis-tell patient 79 hours 40 minutes
>
>Most of these changes are attitudinal, behavioural and organisational which
>don't cost an arm and a leg. They have now tackled over 100 processes. The
CE at
>LRI is Peter Homa.
Excellent. Please come and work in South Yorkshire.
--------------------------
Dr David J Plews
email: [log in to unmask]
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