In article <[log in to unmask]>, Mick
Ibbotson <[log in to unmask]> writes
>
>>On a lighter note, it's good to be back. I have been cut off for over a
>>month by various disasters which have befallen my computer during a
>>simple upgrade (and the people resonsible for that should also be
>>nationalised without compensation before being tried by a peoples' court
>>and sent to a gulag).
>
>Toby,
>
>But who was responsible for your problems?
A large supplier of computers to the unsuspecting public! I fitted a new
hard disc as I was out of space, but it didn't work, so I put the
computer into my local Byte which had originally supplied it and went
away on holiday. When I returned I found that they had blown 2 or 3 more
new hard discs, my original hard disc, my CD-ROM drive - you get the
picture?
Eventually they decided the fault lay in the power supply unit, so a new
power supply was fitted; unfortunately bits of hardware continued to
blow up. Eventually everything was replaced except the motherboard and
CPU (and I mean everything - they even replaced the case).
I was given the computer to take home a few times only to find that
either Windows hadn't been installed, the CD-ROM hadn't been installed,
the second HDD hadn't been formatted....etc etc.
On one occasion everything worked except the mouse buttons - the
computer went back in and they found that they had burnt out part of the
motherboard circuitry which controls mouse buttons! I was pretty annoyed
after 2-3 weeks of pissing about and demanded the machine be fixed
instantly, at which point they told me it would take several days to get
a motherboard because it was a P60 and they weren't standard any
more...my irritation produced a P90 free!
The final straw came when I "finally" got the computer back and found no
mouse driver in DOS. When I installed one the keyboard stopped
responding in windows, when I tried to uninstall it windows crashed.
Scandisk revealed many bad clusters on the brand new HDD - probably
files had been corrupted.
Anyway, back to the shop for a new HDD (oh, they'd yet again forgotten
to install the second drive) and a threat of legal action if the
computer wasn't in perfect condition when I returned to collect it at
3pm that day. Surprisingly, the computer was OK apart from the fact that
there is a password protected virus scanner which I can't disable and is
preventing me installing Windows 95 and one or two niggling things.
I think the reason for this astonishing degree of apparent incompetence
is managerial failure at the store. My computer was worked on by just
about every technician in the place, but they were constantly
interrupted by the phone, never concentrated on one job at a time, often
left jobs unfinished overnight to be taken on by someone else, who did't
know what the previous person had done, and so on. It's not surprising
that no-one got the chance to sit down and systematically sort it out.
Hmm - does this kind of problem seem familiar to GPs?
Toby
--
Dr Toby Lipman, 7 Collingwood Terrace, Jesmond, Newcastle upon Tyne
Tel 0191-2811060
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