Hi Marianne
We have had a considerable amount of credit claims go to Radiometer in the past few months.
I understand there was an issue with the quality of solution packs being sent out, which I have been told has been resolved. But we still have some failures. We have also had issues with the 1200 sensor cassettes. We are looking at whether we can use a lower sized cassette in high throughput areas to get around this, however this will come at a cost as we will be replacing cassettes more often.
I find Radiometer are poor with communication and not forthcoming with information when there are issues such as this.
Kind Regards
Hope
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