Dear Vicky,
We do our claims monthly. For loans we claim when the item has been returned. During the Covid period there have been big delays in getting books back from loan, so our claims are being processed a lot later than in normal times. Scans and copies are billed at the end of the month the item was supplied.
Regards
Marianne Glover
Inter Library Loans
Philip Robinson Library
University of Newcastle-upon-Tyne
NE2 4HQ
Tel: 0191-2087601
Email: [log in to unmask]
-----Original Message-----
From: For interlibrary-loan and document supply services. <[log in to unmask]> On Behalf Of Lydia Lambert
Sent: 30 September 2021 17:16
To: [log in to unmask]
Subject: Re: Billing question
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Dear Vicky,
We would be interested to know more about this too.
We borrow a lot from other libraries, and it can sometimes take a while for charges to be made. The only advice on this on the British Library webpage regarding submitting claims is: "You should do this at least once a month so that we can charge requesting libraries promptly".
Kind regards,
Lydia
Bath Spa University
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