Excuse this long message!
Context is Moodle 3.8, Turnitin plagiarism plugin, using Moodle Assignments.
I an interested to know how other Moodle admins deal with the information in the errors tab in the Turnitin Plugin.
(i.e. [your moodle]plagiarism/turnitin/settings.php?do=errors
The error tab shows submissions to Moodle Assignments that have failed to get uploaded to Turnitin.
Common reasons are that the student has not accepted the EULA or has used punctuation marks in the filename.
There are only 3 options for dealing with the errors
1. Ignore them
2. Delete them (but this deletes the submission to Turnitin [not to Moodle])
3. Resubmit them (when the Moodle cron next runs)
We used to ignore them but we ended up with thousands of the things and it all became meaningless, so now I want to engage with this info.
If we delete them, Turnitin puts an error message in the Moodle Assignment saying that an admin has deleted the submission, please contact your tutor. We don't want this message and are waiting for Turnitin Support to tell us how to edit the message) .
But we do want to delete them from the list of errors and from the Moodle Assignment if they can never be processed by Turnitin. We want to contact the student and tell them to rename their file for example and resubmit.
However, we have noticed that there are sometimes errors reported on assignments that have been processed successfully by Turnitin. If you delete one of those, you delete the processed file and presumably any feedback that a tutor might have left.
If we don;t see any issue with the filetype and file name we resubmit and maybe it will go through but there is no point in resubmitting submissions where we can see what the problem is.
So my question is, does anyone else engage with that error tab and if so what do you do with it?
Thanks
Bob Ridge-Stearn, Newman University, Birmingham
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