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Global Capacity & Contact Centre Management Modernization Director, Amex, UK
The GCCM Modernization Director is responsible for leading global team of Data Scientists providing innovative and novel solutions to improve the end-to-end forecasting & planning process managed by the GCCM group. The GCCM Modernization team is responsible for defining the strategic long-term roadmap for the expanded implementation of new technology across the GCCM group, building on the work started in the Forecasting space.
The team performs both consultative and execution functions across the functions within the Global Services Group; identifying process improvements & opportunities to drive greater precision within the planning space. It is the responsibility of this team to convert the opportunities found into tangible deliverables; working closely with the other teams in GCCM and our key strategic partners.
In addition, the team plays a big role in the collaboration efforts to help drive the strategic priorities for their stakeholders (i.e. Value Generation, Customer First, Project Darwin, Right Party Contact, Downturn Planning).
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