Hi Kerri,
Has she got any other Word add-ins loaded. We had similar problems with Grammarly?
Once the add-in for Grammarly was disabled it them rand the EndNote add-in fine.
Thanks,
Paul Haysom | Technical Services Manager
Learning Resources & Service Excellence
Room L610, Library, University of Bedforshire, University Square, Luton, LU1 3JU
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-----Original Message-----
From: ENDNOTE INTEREST GROUP <[log in to unmask]> On Behalf Of Kerri Daymond
Sent: 08 December 2020 15:41
To: [log in to unmask]
Subject: Problems with Endnote Word add in
A student is having issues with CWYW - when she tries to insert a citation she gets an error message saying 'Word is running in to problems with the 'endnote.wordaddin.connect' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want disable it now?'
If she selects yes and she can't insert citations. if she presses no, it inserts citations with curly brackets and no reference list.
She has deleted her account and created a new one and it still happens, and it happens on each new Word document.
Any ideas?
Thanks, Kerri
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