Good Morning
We have suffered similar issues with our service and it was linked to a software update.
You might want to check if that has happened recently to either the COBAS IT1000 server or the meters themselves.
Kind Regards
Richard Kua
POCT Coordinator
01752 433327
-----Original Message-----
From: ACB Point-of-Care Testing [mailto:[log in to unmask]] On Behalf Of Theresa Hornsby
Sent: 29 July 2020 07:54
To: [log in to unmask]
Subject: Re: Coaguchek Pro II QC lockout
Hi Beverley,
Yes this is very frustrating isn't it! We had it happen to us nearly 2 years ago. It was hit and miss, some devices did it and some didn't even though they all had the same settings.
Roche told us to untick the New Code box on the QC Lockout page of the Device Config on IT1000 and that worked.
Hope it is the same thing for you and this fix works. (I know of other sites who've had the issue since we did so you are not alone).
Theresa
NNUH
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